A confident, pro-active Product Director with significant experience in product and content development, early stage & innovative digital product concepts, and operating across multiple business functions. Strongly results driven, works in a pragmatic manner to strategic goals.

Lead major customer discovery projects at both market and specific product level. Built customer needs from analysis of customer interviews and insight gathering leading to concept and market proposition generation. Working within a law firm to build user centric capabilities and adoption of new concepts & ways of working. Enjoy understanding human behaviour when interacting with the digital world.

Service design lead within an international law firm to focus its innovation programme around user needs and journeys. Leverage service design methodology with internal lawyer teams and with clients to understand needs, problems and opportunities by grounding them in the end user experience. Also actively involved in building legal service design into the education of the next generation of lawyers.

Dedicated to product management approaches aimed at developing product capabilities and experiences. Have led projects on developing search and artificial intelligence capabilities for LexisNexis products. Particular interest in the practical application of taxonomy, linguistic, semantic & artificial technologies to meet user needs and pain points. Managed large ticket projects and deliver to time, cost and right level of business benefit.

Artificial Intelligence, Semantic Search and Linked Data
Legal Service Design
Product Management
Online Content Strategy
Strong technical understanding and technology evaluation
Strong communicator – pragmatic simplifier of ideas that champion the user

Specialties: Product management, customer discovery, insight gathering, information technology, search technology, artificial intelligence projects, taxonomy management, content management.